Credit and Collections Analyst

Knoxville, TN 37919

Posted: 08/02/2024 Job Number: z5G7h3l6a1kMvyS65NP3c7fjlfZUv56qzG3pqz9lKes= Pay Rate: N/A USD

Job Description


Here are the job details for your review:   

 

Job Title: Credit and Collections Analyst

Job Location: 810 Innovation Dr, Knoxville, TN 37932

Pay Rate: $24/HR on W2  

Duration: 12+ Months (Possibility of extension)  

Shift Hours: 8AM - 5PM

 

Job Description:
  • Monitor accounts receivable and identify overdue accounts.
  • Contact customers with overdue accounts and attempt to collect the overdue amount or negotiate a payment plan to collect it in installments.
  • Document daily collections activity by creating and maintaining notes and follow-up tasks within Oracle collections module.
  • Research account disputes and billing discrepancies.
  • Perform account/payment reconciliations and coordinate with cash applications team to ensure proper applications.
  • Identify delinquent accounts that will potentially require external collection efforts.
  • Upload AR invoices to customer portals.
  • Provide customers with reporting such as statements, aging or other miscellaneous reporting requests.
  • Coordinate documentation of customer refunds.
  • Request customer tax exemption documentation and upload for tax team review.
  • Build strong communication with both internal departments and external customers.
  • Analyze and assess the creditworthiness of new customers and additional service quotes using external credit risk management tools/reports.
  • Provide recommendations for payment terms and contract modifications based on credit guidelines and/or customers’ payment history.
  • Monitor outstanding aged receivables for applicable accounts.
  • Work closely with multiple internal departments to ensure awareness of any actions and/or problems affecting customer accounts.
  • Performs other related duties as needed.

 

Required skills
  • 1+ years’ experience in credit, collections and accounts receivable.
  • Strong communication and interpersonal skills (verbal, written and listening).
  • Experience in process improvement and a focus on digitization/automation.
  • Flexibility and ability to pivot tasks based on business needs.
  • Strong PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
  • Strong attention to detail and enjoy problem solving.
  • Enjoy working in a fast-paced environment and able to pivot tasks based on business needs.
  • Corporate ERP systems, Oracle a plus.

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Rizwan Md

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