Emergency alarm dispatcher

Irving, TX 75038

Posted: 08/06/2024 Job Number: z5G7h3l6a1kMvyS65NP3c9RsTpNjsIHJ5ZLsadCkcgw= Pay Rate: 15-18 Hourly USD

Job Description


Job Title: Emergency alarm dispatcher
Pay Rate: 18.00 per/hr. W2
Location: TX - Irving - 8600 North Royal Lane 75063
Schedule is 10 pm - 6 am
Contract: 12 months
  We welcome interested and committed candidates to apply. Please take a moment to reconsider your approach before submitting your application, as we are seeking serious candidates who are ready to join our team.   Description:
  • Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS). Receives, processes and dispatches after hour calls for service. Provides outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts. Generates service tickets within the service database on customer requests for service. Monitors, supports and troubleshoots alarm systems. Acknowledges alarm received and dispatches appropriate personnel for issue at hand. After dispatch, logs call into system activity report. After hours only, contacts and dispatches on-call service technicians. Generates statistical or investigative reports for management. Dispatch appropriate authorities upon receipt of alarm signals. Continuously monitor alarm signal queue Document all calls with appropriate resolution codes and notes. Provide quality customer service on every call. Promote good listening skills. Communicate clearly and effectively with customers and agencies. Manage length of calls. Attend monthly training sessions. Be familiar with emergency procedures. Review and critique recorded conversations for purposes of improving customer interaction skills
  • H.S. Diploma or State Board of Education certified GED along with Related/equivalent experience or Associates Degree required.
  • Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus. 1-3 years Sales or Customer Service experience. Prior security call center experience is preferred. ACD knowledge helpful. Good verbal and written communication skills to effectively communicate over the telephone.
  • Excellent customer service skills and ability to work in a dynamic fast paced environment. Ability to navigate a computerized data entry system or other relevant applications.
  • Knowledgeable in Microsoft Windows (Word) and the internet.

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Daniel Christy

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About Irving, TX

Discover exciting job opportunities in the vibrant city of Irving, Texas! Known for its diverse community and thriving economy, Irving offers endless possibilities for career growth and development. With its close proximity to Dallas Fort Worth International Airport, major corporations, and charming neighborhoods like Las Colinas, Irving is the perfect place to advance your career. Explore job listings in this bustling city and be part of the dynamic energy that surrounds attractions like the Toyota Music Factory, the Irving Arts Center, and the Mustangs of Las Colinas sculpture. Embrace the blend of Texan hospitality and cosmopolitan flair that makes Irving a truly exceptional place to work and live. Take the next step in your career journey and find your perfect match in Irving, Texas!