Customer Service Representative

Cary, NC 27518

Posted: 01/21/2026 Job Number: z5G7h3l6a1kMvyS65NP3cwUWDzNtNRNlC96KDXvHJXc= Pay Rate: 30-33.5 Hourly USD

Job Description


The Customer Service Representative is a dynamic, non–call center role focused on delivering a world-class customer experience in a fast-paced service environment. This position owns end-to-end (E2E) planning, scheduling, and customer communication for service events, ensuring contractual commitments are met while optimizing field resource utilization. The role requires critical thinking, problem-solving, and strong coordination with field and operations teams to manage changing priorities and time-sensitive workloads.
Responsibilities

  • Own E2E planning and scheduling for allocation and deployment of field resources

  • Manage customer communications E2E for all service events, including complex scheduling discussions

  • Apply prioritization logic to align customer commitments with available capacity

  • Deploy and coordinate field resources, acting as a key decision-maker in collaboration with field management

  • Perform capacity planning to meet cyclical demand and service-level commitments

  • Reprioritize activities using strong problem-solving and critical-thinking skills

  • Ensure timely, accurate scheduling while reducing conflicts and delays

  • Deliver a consistent, high-quality customer experience aligned with KPIs
Qualifications

  • 2–5 years of experience in a customer-facing or customer relationship role within a fast-paced environment

  • Strong customer service, communication, and interpersonal skills

  • Proven ability to manage competing priorities and meet performance metrics

  • Excellent organizational and time-management skills

  • Proficiency with MS Office (Excel, Word, PowerPoint, Outlook)

  • Ability to collaborate cross-functionally and influence outcomes

  • Associate degree or equivalent experience required

  • Experience with resource scheduling, capacity planning, or service operations preferred
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About Cary, NC

Ready to elevate your career? Explore exciting job opportunities in the vibrant area surrounding Cary, North Carolina. Known for its unique blend of southern charm and thriving economy, Cary offers an ideal environment for professional growth and work-life balance. From the serene beauty of William B. Umstead State Park to the cultural richness of the North Carolina Museum of Art, there is no shortage of attractions to explore. Indulge in the region's renowned BBQ joints, catch a performance at the Duke Energy Center for the Performing Arts, or cheer on the Carolina Hurricanes at PNC Arena. Join us in Cary, NC, and discover why this dynamic community is the perfect place to advance your career.