IT Support & Networking Engineer

Mishawaka, IN 46545

Posted: 01/23/2026 Job Number: z5G7h3l6a1kMvyS65NP3c52k8IH5hfJnz6qID35dQT8= Pay Rate: 28-30 Hourly USD

Job Description


The Onsite IT Support Analyst provides full-time, onsite IT support for a large manufacturing facility, ensuring reliable operation of end-user systems, network infrastructure, and site-specific devices. This role delivers hands-on Level 1/2 support for desktops, laptops, servers, networking, and manufacturing IT equipment, while maintaining high customer service standards. The position requires daily walkthroughs, physical equipment handling, and close collaboration with global IT teams to resolve incidents efficiently and escalate complex issues appropriately.

Responsibilities:

  • Provide daily onsite L1/L2 IT support for PCs, peripherals, networking, servers, and manufacturing devices

  • Intake, troubleshoot, and resolve incidents and requests via ServiceNow in a follow-the-sun support model

  • Perform root cause analysis and resolve recurring or complex IT issues

  • Support on-prem infrastructure including cabling, switches, servers, and datacenter equipment

  • Install, migrate, configure, and maintain end-user systems, applications, and data

  • Support manufacturing IT devices such as label printers, handheld WiFi scanners, and instruments

  • Escalate unresolved issues and Major Incidents to Infrastructure/Site Management teams

  • Communicate technical resolutions clearly to non-technical end users

  • Conduct daily site rounds and assist with hardware installation/decommissioning

Qualifications:

  • Bachelor’s degree or equivalent practical experience

  • 3–5 years of experience in IT Deskside Support or Systems Analyst roles

  • Strong customer service and communication skills

  • Ability to work onsite full-time, lift up to 50 lbs, and operate in a manufacturing environment

  • Experience working in global, multi-cultural IT teams

Technical Skills:

  • Windows 10/11, Office 365 (Enterprise)

  • Networking fundamentals (TCP/IP, DHCP, VLANs, console access, diagnostics)

  • Server configuration, iLO setup, vulnerability remediation

  • Intune, Azure AD, Identity & MFA management

  • PC migrations, application deployment, data transfers

  • Mobile device support (Android, iOS)

  • ServiceNow Incident & Request Management
Apply Online

Send an email reminder to:

Related Jobs:

Login to save this search and get notified of similar positions.

About Mishawaka, IN

Explore exciting job opportunities in the vibrant Mishawaka, Indiana area today! This picturesque region, located on the banks of the St. Joseph River, offers a perfect blend of small-town charm and big city amenities. Known for its bustling downtown district, stunning Riverwalk, and close proximity to the University of Notre Dame, Mishawaka provides an ideal environment for both work and leisure. With a thriving arts scene, including the South Bend Museum of Art and the Morris Performing Arts Center, along with local eateries serving up delectable Midwestern cuisine, Mishawaka is a hidden gem for career growth and cultural experiences. Start your job search here and discover all that this enchanting region has to offer!