PACE Trainer

Philadelphia, PA 19147

Posted: 01/28/2026 Job Number: z5G7h3l6a1kMvyS65NP3c2XWSNbCTtEZkgcvqGqzx2k= Pay Rate: 35-40 Hourly USD

Job Description

Remote role with Travel Required
We are seeking a Customer Service Engineer – PACE Specialist Trainer to support upcoming IT infrastructure changes through training and technical enablement. This is a remote role with travel to designated company locations for instructor-led training. The role focuses on becoming a subject-matter expert in the PACE software platform, supporting peer adoption, and providing hyper-care during system rollout. This opportunity is well suited for entry-level to early-career technical professionals, including those transitioning from the military.
Responsibilities

  • Become a subject-matter expert in the PACE platform used for work documentation, parts tracking, and time reporting.

  • Deliver 15–20 instructor-led training sessions (2 days each) across assigned regions.

  • Lead peer training on software updates, workflows, and best practices.

  • Provide technical troubleshooting, issue diagnosis, and resolution support during rollout and hyper-care (30–90 days).

  • Collaborate with cross-functional teams and regional stakeholders.

  • Communicate effectively with customers and internal teams in a customer-facing environment.

  • Support installation, service, and maintenance of diagnostic imaging equipment as needed, based on experience level.

  • Travel as required and maintain flexibility with work schedules.
Qualifications

  • Associate degree, college coursework, military training, or equivalent hands-on technical education.

  • Strong electrical/technical background with ability to diagnose and repair equipment.

  • Proficiency with software systems, technical documentation, and user support.

  • Excellent customer communication and training delivery skills.

  • Team-oriented mindset with ability to work independently.

  • Nice to have: Biomedical or imaging service experience, hospital or clinical environment exposure.
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