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Customer Service Representative

Location : Brea, CA
Hours : Full Time
Travel : No
Relocation : No

Job Description :
Our client is part of a team of life science companies who are developing products that are paving the way in the fight to save lives.


If you are looking for an opportunity to contribute your skills and knowledge our client is looking for an motivated, energetic and reliable Customer Service professional to join their team.


Are you able to wear many hats, thrive in a fast-paced, customer-oriented environment – connect with us to learn more about this great opportunity.


In this role the Customer Service Representative (CSR) will be responsible for all customer types of inquiry and products, and will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment.

  • Ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support

  • Build relationships w/ customers via phone and email communication and resolve customer issues to ensure a high level of customer satisfaction

  • Answer phones in a timely and efficient manner in a high call volume support setting

  • Process customer orders via phone, standing orders, field service orders, and replacement orders, fax orders, electronic data interchange (EDI)

  • Effectively support both sales and service field representatives by responding to inquiries, placing orders, and providing proof of delivery as needed

  • Maintain a level of accuracy and efficiency both as a department and individually

  • Be knowledgeable on products and special projects as deemed vital by the manager

  • Must communicate timely and accurately while establishing and maintaining good working relationships all levels of management and departments



Salary: $DOE / hr (contract)

Schedule: Mon-Fri, 7:30am – 4:00pm

Location:  Brea, CA

Benefits: Health Insurance available – Medical / Dental / Vision




Required Qualifications :

  • High school Diploma or equivalent – Required!

  • Associates degree – Preferred!

  • 1-3 years previous experience working in a customer service / call center environment – Required!

  • Previous experience – routine order entry and order tracking

  • Proficient at keyboard entry - previous experience entering orders while on the phone, multitasking and problem solving

  • Must have basic computers skills - MSOffice 2000 or later (Word, Excel and Outlook)

  • Basic math skills and statistical knowledge

  • Collaborative Team Player - enjoys working w/ people

  • Skills to be successful -self-motivating w/ a positive outlook, ability to focus on quality work, ability to demonstrate a personal sense of urgency, attention to detail, and an aspiration for continuous professional development/ improvement, excellent time management and organizational skills, ability to problem solve and multi-task while completing tasks by deadlines

  • Ability to succeed by setting personal goals to outperform company metrics


Keywords:  customer service, csr, call center, manufacturing, life science, order entry, data entry, answering phones, high call volume


"By applying to this position, you are confirming that you understand the requirements needed for this position, and further confirm that you possess the necessary skills and requirements, as outlined above".


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