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Desktop Support and Network Administrator

Location : St. Paul. MN
Hours : Full Time
Travel : No
Relocation : No
Job Industry : Defense - Aerospace

Job Description :

Our client has an opportunity available for a Desktop Support and Network Administrator.


 


Schedule:  Monday – Friday, PT, 20-25/ hrs per week


Salary:  $65-$85/ hr DOE


Location:  St. Paul


 


In this role you will:



  • maintains, analyzes, troubleshoots and repairs hardware and computer systems

  • performs on-site or remote servicing, repair and installation of computer hardware, software and network components

  • Platforms include, but are not limited to:  Microsoft Office365, Skype, One Drive, TEAMS; SharePoint and desktop operating system (Microsoft)

  • Assists in the management and completion of the ticket management software



Customer Service



  • Responsible for problem-solving computer issues of reported end-user problems

  • Utilize diagnostic tools to identify root cause of issues raised

  • Process the incidents through the incident management system

  • Provide application support for laptops, desktops, tablets, workstation devices, mobile devices, printers, and office equipment when interfacing with network systems.


 Hardware and Application Support



  • Work w/ Purchasing to buy replacement hardware and software as needed with approval

  • Re-image systems and engage computer networking – as needed

  • Install software installations and upgrades

  • Completes hands-on fixes; performs back-ups and configures new systems and applications

  • After completion of application installation, upgrades and/or hardware changes and new equipment; ensures a final test of the system or application

  • Deploy and configure networks; and recommends data management needs

  • Improve system performance and enhancing measures throughout the network

  • Develop backend network architecture

  • Maintain system integrity

  • Conduct Data back-ups


Other Duties as needed:



  • Create and maintain documentation as needed and where appropriate

  • Record, track and write notes for the help-desk problem solving process, including outcomes and decisions, actions taken, and final resolutions

  • Submit accurate call logs itemizing customer interactions

  • Maintains reliable system performance through monitoring of user logs and reported issues



 
Required Qualifications :


  • B.S. in Computer Science – Preferred!

  • Technical certifications in Microsoft and Cisco

  • 10 years of experience of progressive support w/ Microsoft technologies with servers and workstations

  • 5 years of experience in network technology support specifically w/ switching and routing

  • Skills – Organized, detail oriented, self-starter, ability to prioritize, and multiple task

  • Proven work ethic and ability to work comfortably in a deadline-oriented role

  • Collaborative Team Player and the ability to interface professionally with people at all levels of the organization

  • Strong communication, verbal/written skills and interpersonal skills

  • Valid Driver’s License and the ability to travel between 3 Twin Cities locations


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