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Service Logistics Coordinator

Location : Redwood City, CA
Hours : Full Time
Required Years of Experience : 2+ years
Required Education : High School Diploma or equivalent
Travel : No
Relocation : No

Job Description :

Our client is part of a team of life science companies who are developing products that are paving the way in the fight to save lives.


If you are looking for an opportunity to contribute your skills and knowledge our client is looking for an energetic and reliable Customer Service professional to join their team.


Are you able to wear many hats, thrive in a fast-paced, customer-oriented environment – connect with us to learn more about this great opportunity.


In this role the Service Logistics Coordinator will interact with customers in an active call center environment providing them with information to address requests regarding quotations, orders, products, and services.

You will provide a high level of customer service to assist internal and external customers in their day-to-day activity resulting in generating impactful success.

  • Respond to and resolve customer requests including processing orders (P1 and other types), quotations, requests for service, pricing, product availability, order status, billing questions, handles complaints as well as returns and cancellations, etc.

  • Conduct and post Field Service Engineer’s physical inventory results

  • Evaluate and process purchase orders and scope of work and payment schedules to meet company compliance policies

  • Execute daily/weekly reports unshipped, KPIs/QDIP, returns, drop shipments, etc. manage back-order status and schedule shipments

  • Provides accurate information and options regarding parts availability of in-stock items

  • Work with other departments to find solutions for both internal and external customers regarding a large variety of topics

  • Follows established service quality standard and meets established processing times and follow-up actions in accordance with departmental standards (ABD, after call work, order accuracy, response time. Etc.)

  • Daily application of DBS, create and document standard work. Continuous process improvement

  • Conduct effective training to new hires, team members and adhere to the departmental processes

  • Review and understand the goals and objectives of the Team, Department, Company.

  • Provides administrative support to management

  • Additional duties as required and/or assigned


Salary: $DOE / hr (contract)

Schedule: Mon-Fri, 8am – 5pm

Location:  Hybrid, Redwood City, CA

Benefits: Health Insurance available – Medical / Dental / Vision



Required Qualifications :

  • High School Diploma or equivalent

  • Min 2 years of previous experience in a heavy volume Call Center and Customer Service position

  • Proficient in MS Office (Excel, Word, Power Point and Visio)

  • Proficient in SFDC, and Oracle – Preferred!

  • Collaborative Team Player- ability to work independently and as part of a team

  • Skills to be successful – high sense of urgency, attention to detail, follow-up on tasks, ability to multi-task, conflict resolution skills, strong phone, chat, verbal, and email communication, and active listening skills

  • Comfortable with repetitive typing, high volume of calls, and ability to view multiple monitors

  • Strong work ethic and a high level of self-accountability and dependability


Keywords:  customer service, call center, SFDC, Oracle, manufacturing, life science


"By applying to this position, you are confirming that you understand the requirements needed for this position, and further confirm that you possess the necessary skills and requirements, as outlined above".





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